Laguna Waters

10/10

I write to inform you that we had the most enjoyable stay at your Villa 129 at Outrigger Resort last week. As planned the Manager "DAO" met with us on our arrival, she most helpful explaining all aspects of the residence it operation in detail as well as important number to call if we had any problems. (which was not necessary). DAO call us once during the week to check if all was well with us. We thought that was very supportive. My Daughter and grandson enjoyed the well maintained pool as did I on numerous occasions. DAO made arrangement for us to have a driver available for transport. the drivers business name is Sandee. We would highly recommend Sandee as he acted with the highest levels of professionalism at all times both in his manner, informative service and excellent driver ability. We all enjoyed his easy going nature and company and his descriptions of Thai life. While the residence is in need of some minor cosmetic repair we enjoyed the rooms and cooking facility all was in clean serviceable and tidy condition. We found the use of community bus link (which stops outside the villa) fantastic taking us to all of the facilities in Laguna resort. It is a gerat place for a family holiday and rest it is some 45 minutes from Patong and about the same from Phuket Town On behalf of my family I would like to thank Mr Tang and Ferguson and their staff for the service which they have provided to my family and have non problem recommending your villa to my friends I remain yours Terry Wright

10/10

Great service, easy booking process and quick check in and check out. Nice villa, good sized. Furnishings perhaps a little dated, but nice enough. Had some problems with the a/C in the maids quarter and the outside lights but this was sorted out straight away. Situated in a nice quiet area, restaurant close by and bus stop for shuttle around the Laguna are was right outside the villa. Great family holiday!Great service, easy booking process and quick check in and check out. Nice villa, good sized. Furnishings perhaps a little dated, but nice enough. Had some problems with the a/C in the maids quarter and the outside lights but this was sorted out straight away. Situated in a nice quiet area, restaurant close by and bus stop for shuttle around the Laguna are was right outside the villa. Great family holiday!

10/10

My family of 6 (3 teenagers and a 21 year old) just returned from King and Ralph's wonderful home at Laguna resort area at Bang Tao beach. If you are looking for spacious, clean, well kept, beautiful to the eye then don't look any further than this house and the Laguna resort complex. The house is huge. We booked the maid's room as well which is just as nice as the rest of the house, just so all our boys could have their own "space" to chill in at night. The furniture is all good with lovely linens and lots of bath and beach towels are provided. The grounds and pool are great. The view is lovely over the lake. We used all the other pools available to us in the resort and ate at some of the restaurants too. Panache restaurant just up the road at The Lofts apartments is really good. The Manager of the house, Dao, is a wonderful person and nothing was too much bother for her. She even gave us a local phone to use while there. The maid does a fantastic job keeping the house clean and calls every 2-3 days to tidy up and change the linen. A highlight of our stay was watching a baby elephant swimming at the beach with us at Bang Tao. So special. All the staff and security at Laguna are so beautiful. Very respectful and polite. If we are lucky enough to be able top go back to Phuket we would not stay anywhere else. The whole complex is magnificent. Thank you King for answering all my emails promptly and for making our Phuket stay fantastic!